Refund policy

We want you to be happy with what you buy. Here's how refunds work.

Product plans

• Every product plan starts with a 14-day free trial.
• Monthly plans can be cancelled any time and won't renew. We don't refund partial months.
• Yearly plans can be refunded in full within 14 days of purchase, and pro-rata after that if we fail to deliver the service described.

Studio packages

• Deposits are fully refundable until the kick-off workshop.
• After kick-off, we refund any portion of the deposit not yet covered by work delivered.
• Once a milestone is approved, that milestone is non-refundable.

Care plans and add-ons

Care plans can be cancelled at the end of any billing period. Domains and third-party licences purchased on your behalf can't be refunded.

How to ask

Open a ticket in the client portal or email [email protected] with your order number. Refunds are returned to the original payment method within 10 working days.